Elements and Performance Criteria
- Implement continuous improvement systems and processes
- Systems are implemented to ensure that individuals and teams are actively encouraged and supported to participate in decision making processes, assume responsibility and exercise initiative
- The organisation's continuous improvement processes are communicated to individuals and teams, and feedback is obtained
- Effective mentoring and coaching ensures that individuals and teams are able to implement the organisation's continuous improvement processes
- Monitor and review performance
- The organisation's systems and technology are used to monitor and review progress and to identify ways in which planning and operations could be improved
- Customer service is improved through continuous improvement techniques and processes
- Recommendations for adjustments are formulated and communicated to those who have a role in their development and implementation
- Implement opportunities for further improvement
- Processes are implemented to ensure that team members are informed of savings and productivity/ service improvements in achieving the business plan
- Work performance is documented to aid the identification of further opportunities for improvement
- Records, reports and recommendations for improvement are managed within the organisation's systems and processes